Refund and Returns Policy

Effective Date: February 02, 2025

At DEJ’S CLOTHING, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident with every purchase. If for any reason you are not satisfied, our return and refund policy outlines your rights and responsibilities.

1. Return Eligibility

We gladly accept returns under the following conditions:

  • Return requests must be initiated within 30 days of delivery.

  • Items must be unused, unwashed, and in original condition with all original tags and packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Items marked as final sale, clearance, or custom-made are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Undergarments and innerwear

  • Socks and accessories

  • Gift cards or store credits

  • Items damaged due to customer misuse or negligence

  • Personalized or modified products

3. Return Process

To initiate a return:

  1. Contact us at info@dejsclothing.site with your order number and reason for return.

  2. Once approved, you will receive return instructions and our warehouse address.

  3. Pack your item securely and send it via a trackable shipping service.

  4. Once received and inspected, we will notify you of your refund status.

4. Shipping Responsibility

  • Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

  • We do not accept returns sent without prior authorization.

  • DEJ’S CLOTHING is not liable for lost or damaged return shipments, so please use reliable carriers.

5. Refunds

  • Approved refunds will be issued within 5–10 business days to the original payment method.

  • Shipping fees paid during the initial order are non-refundable.

  • Items returned in used, damaged, or altered condition may receive a partial refund or no refund.

6. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order separately.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Notify us within 3 days of delivery with photos of the product and packaging.

  • Once verified, we will issue a full refund, store credit, or replacement including return shipping, if applicable.

8. Late or Missing Refunds

If your refund hasn’t appeared after the expected processing time:

  • First, check with your bank or payment provider.

  • Refunds may take additional time depending on your financial institution.

  • If you’ve followed all steps and still haven’t received your refund, contact us at info@dejsclothing.site.

9. Contact Us

If you have any questions about this Return and Refund Policy, feel free to contact:

DEJ’S CLOTHING
Email: info@dejsclothing.site
Address: 1736 Penfield Rd, Columbus, OH 43227
, USA
Phone: +1 (614) 808-2059